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Friday, May 17, 2013

Economy: Economic News, Policy & Analysis - The Washington Post: In a drive toward reform, World Bank’s Jim Yong Kim turns to a ‘deliverologist’

Economy: Economic News, Policy & Analysis - The Washington Post
Economy News: Get the latest headlines and in-depth coverage of economic news, policy, analysis and more from The Washington Post.
In a drive toward reform, World Bank's Jim Yong Kim turns to a 'deliverologist'
May 17th 2013, 14:11

The advice Sir Michael Barber offers about public management is not warm and fuzzy.

If a narrow monopoly interferes with service delivery, break it. If cronyism supplants merit hiring, bust it up. If a school or hospital or train line runs behind, offer the support needed to improve — then track the performance relentlessly and ride whoever is responsible until it does.

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